Once purchased directly from our website, tickets can be refunded or rescheduled as long as it is done and confirmed BEFORE the start of your tour. (Full refunds may not apply to tickets bought via a third party site.) No partial credits or rescheduling is allowed for partial attendance, no shows, or late arrivals. It is your responsibility to show up at the right location, in a timely manner. All tours and events start promptly on time.